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How to Delete Your Account

Last updated:

Draft. This text is pending legal review and is not yet the definitive version.

You can request deletion of your Stilo account at any time. This page explains how to do it, what happens when you delete it, and what data we retain.

1. How to delete your account

  1. Open the Stilo app on your Android device
  2. Tap Profile (person icon in the bottom bar)
  3. Tap Settings (gear icon)
  4. Scroll to the bottom and tap Delete account
  5. You will be asked for confirmation. Tap Confirm deletion
  6. Complete the reason for deletion (optional but helpful)
  7. Your account will be deleted immediately

The process does not require email access. You only need access to your registered phone.

Option B: If you no longer have app access

If you no longer have the app installed or lost access to your device:

Send an email to: [email protected] (to be confirmed)

Include in the email:

  • Your phone number registered with Stilo
  • Your full name
  • Reason for deletion (optional)
  • A brief confirmation: “I confirm that I wish to permanently delete my Stilo account”

We will respond within [TO BE CONFIRMED: typical period 5-10 business days] confirming that deletion has been processed.

2. What happens when you delete your account

Data deleted immediately

  • Your profile (name, photo, specialties if you’re a professional)
  • Your password and access tokens
  • Your app preferences and settings
  • Your search history and browsing
  • Your unredeemed loyalty points

Data that will be anonymized

  • Your ratings and reviews: your content (comment, stars) will be preserved but shown as “Deleted User” without your name
  • Your portfolio photos (professionals): will be removed from search but may be retained in backups until [TO BE CONFIRMED: period]

Data we retain

We retain certain data for specific periods for legal and operational reasons:

For tax and accounting obligations ([TO BE CONFIRMED: typically 5-7 years])

  • Transaction history (completed bookings, paid subscriptions)
  • Identity documents (KYC) if you’re a professional or ENTERPRISE business
  • Phone number associated for duplicate verification

Why: Tax authorities require us to maintain records of all transactions for audit purposes for specific periods.

For fraud prevention ([TO BE CONFIRMED: typically 3 years])

  • Log of failed login attempts
  • IP addresses from which you accessed
  • Devices associated with your account

Why: If your account was used for fraudulent activity (scams, impersonation), we need this data to protect other users and assist legal investigations.

For dispute resolution ([TO BE CONFIRMED: until resolution + 1 year])

  • Communication with clients or professionals (if pending claim)
  • Evidence of disputed transactions

Why: If there is an open claim when you request deletion, we retain data until it is resolved.

Anonymized and aggregate data (indefinite)

  • Usage statistics (total bookings in the month, not linked to you)
  • Aggregate technical analysis (not at individual level)

Why: Helps improve the platform; not identifiable as yours.

3. Processing timeline

  • If you delete from app: immediate processing. Your account disappears within seconds.
  • If you request by email: [TO BE CONFIRMED: typical period 5-10 business days] from confirmation of your request.

No delays: once confirmed, we proceed immediately.

4. Reservations and commitments

If you had a pending booking

Client: the booking is automatically canceled. The professional receives notification of client cancellation.

Professional: your pending bookings will appear to clients as “Professional unavailable” until the appointment time expires.

If you had an active subscription (PREMIUM or ENTERPRISE)

The subscription is immediately canceled. Nothing else is charged.

Refunds: No refund for partial months. If you paid for a full month on the 27th, deletion on the 30th generates no refund. Annual subscriptions are also not refunded.

5. Cannot be undone

Deletion is permanent and irrevocable. We cannot restore your account after. If you change your mind:

  • You can create a new account with the same phone number
  • Your previous data will not be recovered
  • You will start with a clean profile

6. Data of clients or professionals linked to you

If you’re a professional or ENTERPRISE business

When your account is deleted:

  • Clients who rated you: their ratings remain (anonymized under your name) so others see location history
  • Professionals affiliated with you (if you’re ENTERPRISE business): their accounts are NOT deleted. They remain as independent professionals. Their data is retained.

If you’re a client

No impact on professionals. You simply disappear from the system.

7. Complementary rights

Account deletion is different from:

Data export: before deleting, you can request a complete copy of all your personal data in downloadable format. Send an email to [email protected] stating “I request export of my personal data”. We will respond within [TO BE CONFIRMED: typical period 30 days].

Usage restriction: if you don’t want to delete but don’t want to be contacted, you can request that we suspend your account (it will be hidden but remain active).

8. Contact

We will respond during business hours. [TO BE CONFIRMED: business hours].

9. Data protection

Your deletion request is processed securely. We do not share your deletion intent with third parties nor does it affect other linked accounts.

If you have security or privacy concerns related to deletion, notify [email protected].

Version: August 2026 | Status: Draft subject to legal review

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